Privacy Policy
Introduction
Mazda Bongo Auto Centre Ltd is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.
This policy applies to the website https://mazdabongocentre.co.uk and any related services, communications, or transactions.
Who We Are
Mazda Bongo Auto Centre Ltd
Website: https://mazdabongocentre.co.uk
For the purposes of data protection law, Mazda Bongo Auto Centre Ltd is the data controller.
What Personal Data We Collect
We may collect and process the following types of personal data:
Name
Email address
Telephone number
Postal address
Vehicle details you provide, including registration number and model
Order and transaction details
Enquiries submitted via contact forms
Communications sent to us by email, phone, or social media
IP address and basic usage data when you browse our website
We only collect data that is necessary for legitimate business purposes.
How We Collect Your Data
We collect personal data when you:
Submit a contact or enquiry form
Place an order or make a purchase
Request a quote or booking
Contact us by email or phone
Subscribe to updates where offered
Browse our website, via cookies and analytics tools
How We Use Your Data
We use your personal data to:
Respond to enquiries and messages
Process orders, payments, refunds, and returns
Provide vehicle services, parts, or advice
Communicate about bookings, orders, or aftersales support
Maintain internal records
Improve our website and services
Meet legal and regulatory obligations
We do not use your data for automated decision making or profiling.
Lawful Basis for Processing
Under UK GDPR, we process your personal data on one or more of the following lawful bases:
Contractual necessity, such as fulfilling orders or bookings
Legitimate interests, such as responding to enquiries and improving services
Legal obligation, including accounting and tax requirements
Consent, where you have explicitly provided it
You may withdraw consent at any time where consent is the lawful basis.
Cookies and Website Analytics
Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site.
Cookies may collect:
IP address
Browser type
Pages visited
Time spent on the site
You can manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.
Where required, consent for non essential cookies is requested.
Sharing Your Data
We do not sell or rent your personal data.
We may share your data with trusted third parties only where necessary, including:
Payment processors
Delivery and courier services
Website hosting and IT service providers
Accountants and legal advisers
All third parties are required to handle your data securely and in line with data protection law.
Data Storage and Security
We take appropriate technical and organisational measures to protect your personal data, including:
Secure hosting environments
Access controls
Password protection
Regular software updates
Data is only retained for as long as necessary for the purpose it was collected or as required by law.
Data Retention
We retain personal data as follows:
Enquiry data for up to 24 months
Order and transaction records for at least 6 years for tax and legal purposes
Communications as long as reasonably required for support or dispute resolution
Data that is no longer required is securely deleted.
Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data where appropriate
Restrict processing of your data
Object to processing based on legitimate interests
Request data portability
Withdraw consent at any time
Requests can be made by contacting us using the details on our website.
Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
ICO website: https://www.ico.org.uk
Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.
Children’s Data
Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The latest version will always be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the contact details provided on our website.